Frequently Asked Questions (FAQ)

Who is Nusa Link Limited?

How does Nusa Link Limited work?

How much does it cost?

Do you provide free packaging materials?

Will I receive notification for the packaging delivery?

Do you collect deposit upon delivery of the free packaging material?

How do I pack my parcels?

Is there anything that I can’t carry?

Do you provide packing services?

What is the weight limit?

Do I need to print the label myself?

How soon should I make the collection booking?

What documents should I have ready on the collection day?

Will I receive notification for the collection?

How should I make the payment?

Are there any other charges that I have to pay?

How long is the transit time?

Can I track my parcel online?

Will I get notified when the parcels are due to arrive at its final destination?

Is my shipment insured?

Making a claim

I have a question that is not covered here, who do I contact?

Please write in your question to us at sales@nusa-link.com